Claire joined the European Telecommunications Standards Institute (ETSI) in 1992 after several years as a manager in a non-IT business. She is currently the Director for Membership Development and responsible for the management of the Education about Standardisation programme.

Previously, she managed the Membership care team, Forapolis and the staff responsible for ETSI external relations, and before that, she had responsibility for the technical project management of several technical committees.

She was instrumental in the launch and evolution of an International Partnership Project to standardise a Mobile Broadband System for the Public Safety sector. Claire also played a vital role in the founding of the Emergency Telecommunications group.